I am committed to complying with the terms of the General Data Protection Regulation made 26 April 2016 and to the responsible and secure use of your personal data.
I have a legitimate interest in processing personal data in order to provide counselling services. The purpose of this statement is to let you know what personal information I collect and hold, why I collect this data, how long it is kept and your rights over your personal data. I am registered with the Information Commissioner's Office (ICO).
1. Information about you.
1.1 I either collect information about you when you enquire about my services or when I receive referral information from yourself or referring agencies such as the BACP Directory ,in order to set up an initial appointment. This information includes contact details, your availability, and other relevant personal information. Once a client finishes counselling, all data regarding their counselling is stored securely for six years and then destroyed. In the case of young people this information is stored securely for six years after they reach the age of eighteen.
2. My use of this information
2.1 Your personal information will only be used to provide you with services and to give you information relating to my services. I will not share your personal details with any other person or organisation without your knowledge and permission unless there is a legal requirement, if there is a child or adult safeguarding issue, or a perceived risk of harm. A breach of confidentiality is when a person shares information with another in circumstances where it is reasonable to expect that the information remains confidential.
3.1 I will take all reasonable precautions to prevent the loss, misuse or alteration of information you give us.
3.2 Communications in connection with my service (usually about appointment times) may be sent by e-mail or by text message [SMS]. For your information, communications will not be sent in an encrypted form. Please note that e-mail, unless encrypted, is not a fully secure means of communication. Whilst I endeavour to keep our systems and communications protected against viruses and other harmful effects, I cannot bear responsibility for all communications being virus-free.
4. Your rights over your personal data
4.1 If you would like to see the information I hold about you, or would like to correct, update or delete any records, or if you have any concerns about my use of your data, please email us me: firstname.lastname@example.org will do my utmost to resolve any concerns you have, but if these are not resolved to your satisfaction, you may choose to contact the ICO.